Flourish'n'Thrive Naturopathy
Vicki Jones | Flourish'n'Thrive Naturopathy
Flourish'n'Thrive Naturopathy is operated by Vicki Jones, a naturopath practising in Australia. We are committed to protecting your privacy and handling your personal and health information with care, respect, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or engaging our services, you agree to the practices described in this policy.
Questions about this policy? Contact us at [email protected]
We do not use Google Analytics, Facebook Pixel, or any third-party tracking or advertising tools on our website.
As a naturopathic practice, we collect and handle sensitive health information as a necessary part of providing you with clinical care. This includes medical history, current symptoms, medications, pathology results, lifestyle information, and treatment notes.
Health information is sensitive information under the Privacy Act. We will only collect health information that is reasonably necessary to provide you with naturopathic services, and we will always seek your consent before doing so.
Your health information is stored securely within Cliniko and is never sold or shared with third parties for marketing purposes.
We use your personal and health information to:
We will not use your information for any purpose unrelated to your care or our legitimate business operations without your consent.
We will not disclose your personal or health information to third parties except in the following circumstances:
We do not sell, rent, or trade your personal information to any third party.
We use Patient Notes AI, an artificial intelligence tool, to assist with generating clinical notes following consultations. This tool processes information discussed during your appointment to produce a structured summary that forms part of your clinical record.
By engaging in a consultation with us, you consent to your consultation content being processed through Patient Notes AI for the purpose of clinical note generation. If you do not wish your consultation to be processed in this way, please let us know before your appointment begins and we will make alternative arrangements.
Patient Notes AI operates under its own privacy and security framework. We have satisfied ourselves that the platform handles health information in a manner consistent with our obligations under the Privacy Act 1988 (Cth). If you have questions about how Patient Notes AI handles data, please contact us and we will provide further information.
You have the right to opt out of AI-assisted note generation at any time. Please advise us before your consultation begins.
We use Cliniko to manage appointments, health intake forms, clinical notes, and payments. Cliniko is an Australian-based practice management system that complies with Australian privacy law and healthcare data standards.
When you book an appointment or complete an intake form through Cliniko, your information is stored within their secure platform. Cliniko's Privacy Policy applies to data held within their system and can be found at cliniko.com/policies/privacy.
We occasionally provide services to clients under the age of 18. Where a client is under 18, a parent or legal guardian must provide consent for treatment and will be responsible for providing health and contact information on the client's behalf.
Health information collected about a minor is handled with the same care and confidentiality as all client information. Our website is not directed at children, and we do not knowingly collect personal information from anyone under 18 outside of a clinical context with appropriate parental consent.
We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. If you have concerns about the security of your information, please contact us.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
We retain health records in accordance with applicable Australian law. For adult clients, health records are generally retained for a minimum of 7 years from the date of last treatment. For clients who were minors at the time of treatment, records are retained until the person turns 25, or for 7 years from the date of last treatment, whichever is longer.
When records are no longer required, they are destroyed securely.
For any privacy-related enquiries, requests, or complaints, please contact:
Vicki Jones
Flourish'n'Thrive Naturopathy
[email protected]
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
These Terms and Conditions govern your use of the services provided by Flourish'n'Thrive Naturopathy, operated by Vicki Jones ("we," "us," "our"). By booking an appointment, enrolling in a programme, or using our services, you agree to be bound by these terms.
Please read these terms carefully before proceeding. If you have questions, contact us at [email protected] before booking.
Flourish'n'Thrive Naturopathy provides naturopathic consultations, personalised nutrition programmes (including the Menopause Metabolic Reset), herbal and nutritional medicine, and hormone health support.
Naturopathy is a complementary healthcare discipline. Our services are intended to complement, not replace, conventional medical care. We do not diagnose, treat, or cure medical conditions as defined under Australian law. Naturopathy is not currently regulated by AHPRA.
We reserve the right to decline or discontinue services to any client where we reasonably determine it is not in their best interest or is outside our clinical scope.
Appointments are booked through our Cliniko online booking system. By completing a booking, you confirm that the information you have provided is accurate and complete.
In the event we need to reschedule your appointment, we will provide as much notice as possible and offer an alternative appointment time. No fee will be charged to you in such circumstances.
All fees are quoted in Australian dollars and are inclusive of GST where applicable. Payment is due at the time of service unless a payment plan has been agreed in writing prior to commencement.
A $200 deposit is required at the time of booking to secure your place in the Menopause Metabolic Reset programme. This deposit is deducted from your total programme fee.
The blood test fee of $195 is payable directly to the referring laboratory and is separate from the programme fee. In some cases, your GP may arrange the required blood panel at no cost to you. We will guide you through this process before your first appointment.
Fortnightly payment plan options are available for both the 7-Week and 12-Week Reset programmes. Payment plans attract a 5% interest charge on the total programme fee. Instalments are processed fortnightly via Stripe. Full details are set out in the Programme Guide.
By agreeing to a payment plan, you authorise us to process instalments on the agreed schedule. It is your responsibility to ensure sufficient funds are available. Failed payments may result in suspension of programme access until the outstanding amount is resolved.
Non-refundable fees: The $200 programme deposit, the blood test fee ($195 paid to the laboratory), and the first payment instalment (or full payment on commencement) are non-refundable once paid. Please refer to the Refunds and Cancellations section below for full details.
The following are non-refundable under all circumstances:
If you choose to withdraw from the programme after commencement, you will not be entitled to a refund of any fees already paid. If you are on a payment plan and withdraw mid-programme, any remaining scheduled instalments will be cancelled from the date of written notification. You will not be charged for future instalments, but no refund will be issued for amounts already paid.
We understand that unexpected circumstances arise. If you are unable to continue the programme due to a serious medical condition, bereavement, or other significant hardship, please contact us to discuss your situation. We will consider requests for partial credit or transfer of programme value on a case-by-case basis, at our discretion.
If we are unable to deliver a material part of the programme due to circumstances on our end, we will work with you to reschedule, substitute, or credit the affected services. Refunds in these circumstances will be assessed on a case-by-case basis and in accordance with your rights under the Australian Consumer Law.
To initiate a cancellation or discuss a refund request, please contact us in writing at [email protected].
By engaging our services, you confirm that:
We are not liable for any adverse outcomes arising from your failure to disclose relevant health information, or from your decision to discontinue prescribed medications without medical supervision.
Results vary between individuals. We do not guarantee specific outcomes from our programmes or consultations.
We are committed to providing a respectful, professional environment for all clients. We ask that clients:
We reserve the right to terminate a client relationship if conduct is abusive, threatening, or otherwise inappropriate. In such cases, no refund of fees paid will be provided.
All content provided as part of our programmes, including educational materials, recipes, guides, videos, and resources, is the intellectual property of Flourish'n'Thrive Naturopathy. This content is provided for your personal use only and may not be shared, reproduced, distributed, or sold without our written permission.
Your personalised Metabolic Balance plan is generated through the Metabolic Balance system and is subject to Metabolic Balance's intellectual property terms in addition to our own.
To the extent permitted by law, Flourish'n'Thrive Naturopathy's liability for any claim arising from our services is limited to the total fees paid by you for the service in question.
We are not liable for any indirect, consequential, or special losses arising from your use of our services, including but not limited to loss of income, loss of opportunity, or worsening of a health condition.
Nothing in these terms limits your rights under the Australian Consumer Law, including any applicable consumer guarantees.
We may update these Terms and Conditions from time to time. Updated terms will be publis